Aryaduta Medan

All services, and facilities are great. No further comments. Its just that we constantly being reminded by the staff of different issues. I stayed here booking 4 rooms, one of them is with the access to the pool room. Total we had 8 adults staying. I know my family is from a remote area and staying in a hotel is not something that is done on regular basis for them. Things like, we were not approached by a security guard in the pool, telling us that its not allowed to eat food from outside in the pool, in fact we ate some fruits we brought from home while chilling on sun bed exactly in front of our pool access room. The phrase I remembered the security guard says was ‘ economy guests cant brought outside food’ and i was like: is it damn hotel or seating zones in a flight: economy hotel guests? Like we look like ‘orang kampung’ ? One of our family member took swimming towels more than two, and she was approached by a staff member telling her only 2 towels per room, without bothered asking for how many ppl is the towel and how many rooms are there. The my cousin responded ‘we booked 4 rooms, actually what I took is still not enough’. One more thing, my sister family brought in her kids, 2 of them are 8 and 10, were surprisingly was asked to pay 70k per kids menu. I thought kids are not counted. And never got any info that says so. Anyhow its only kids under 10, one can imagine how much they could eat for breakfast. I think staff of the premises need to retrain on how to treat people without any prejudices, and be kind to others. And I hope the premises could also mention it clearly to the guest (write somewhere) if you wanna take a little money from kids under 10 for their breakfast. This way we wouldnt raise questions. Fyi, i mostly stay in Aryaduta since years ago when ever I come to Medan, however this treatment, makes me to reconsider other options in the future.

Nice pool setting. The Asian buffet dinner was delicious and very good for value. The staff was helpful, friendly and attentive. I loved listen to live music in the evening at the foyer.

I like the hotel so much. The decoration and the space. Thank you so much to the manager ( the nice lady ) who managed to handle my reservation problem. I am sure you still remember me because I was there for my 20th wedding anniversary. Tq for making my holidays memorable. The staff also good, polite and really helpful. Till.we meet again. Thank you.

Very comfortable stay after our jungle trek and before our flight. Very nice hotel for the price that you pay, clean and spacious room and very friendly staff (really felt like a 5* hotel). We were super surprised when we arrived, comparing what we got for the price! The room service was also affordable, friendly and yummy.

The young house maid Elisa was outstanding. Not only did she do an excellent job cleaning my room but she spoke very good English, communicated well and was very helpful with all of the questions I had about Medan. She is an excellent employee.